Delivery & Returns Policy 2017-12-14T17:36:53+00:00

Delivery & Returns Policy

Delivery

UK Delivery

Free shipping within the UK.

Orders are dispatched within 1-3 working days via Royal Mail so you can rest assured your items will be with you in a jiffy!

International Delivery

We ship to all countries worldwide via Royal Mail.  Orders are dispatched within 1-3 working days, arriving in Europe within 3-4 working days, and the rest of the world within 6-8 working days.

To check how much delivery will be, add items to your shopping cart, proceed to checkout, select your country and click “Calculate”.  Yip Yip Studios is not responsible for any customs charges that may be applied.

Faulty Goods

All Yip Yip Studios products go through a rigorous quality checking process as part of the service we offer you.  Therefore it is very unlikely you will receive faulty goods from us, but in the unlikely event that this happens we will be happy to refund or exchange the product as you see fit, once the fault has been verified.  The cost of returning the product by Royal Mail second class recorded delivery will be refunded.  Simply contact us at contact@yipyipstudios.com as soon as you notice the fault, with ‘Faulty’ in the subject line and include details about the fault.  Please include your order number in the email.  Once you have emailed us, send back the item to the address below.  Please mark your order number clearly on the back of the package that you send back to us. 

Return Address

Yip Yip Studios, PO Box 71112, London, SE18 9JL

(Please mark your order number clearly on the back of the package that you send us) 

Signatures are recommended when returning goods

You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage.  In the unlikely event of a lost parcel you will be responsible for claiming from your delivery company – so we recommend sending the parcel using a recorded service. 

Refunds

Once your item has been returned and we find everything is as expected we will credit the full purchase price back to the card you used to make the purchase.  If the item is faulty, we will also credit the cost of returning the product to us via Royal Mail second class recorded delivery. 

Contact

Questions, comments and requests regarding this delivery and returns policy are welcomed and should be addressed to contact@yipyipstudios.com.

 

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